Patient Reception Specialist - Katy

Summit Health CityMD•Katy, TX

5d•Onsite

About The Position

The Patient Reception Specialist provides patient support and communication to facilitate an exceptional experience, build satisfaction and trust, and encourage organizational loyalty. The role welcomes and prepares patients for appointments, explains relevant visit information and scheduled services, and supports smooth check-in and appointment processes. The position is based at 21820 Katy Freeway, Katy, TX 77449.

Requirements

High school diploma or equivalency.
Adeptness in medical terminology and insurance practices.
Proficiency with computer programs and applications, including Outlook applications and practice EMR systems.
Competence in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Current BLS certification for healthcare providers.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room.

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and save them appropriately in the practice EMR.
Validate patient demographic and insurance information and inform patients of privacy policies and procedures.
Keep reception and patient waiting areas clean and organized.
Greet patients and visitors in a professional and welcoming manner.
Communicate unexpected schedule delays effectively and assist with patient comfort when delays occur.
Collect patient co-payments, reconciliation charges, and outstanding balances at check-in, and submit batches daily.
Schedule patient appointments and follow-up appointments according to established policies and procedures.
Perform other duties as assigned.