Patient Reception Specialist - Alief

Summit Health•Houston, TX

5d•Onsite

About The Position

The Patient Reception Specialist provides patient support and communication and helps create an exceptional patient experience that builds satisfaction, trust, and organizational loyalty. The role welcomes and prepares patients for appointments, informs them of relevant visit requirements, and clearly explains the services they are scheduled to receive. The home location is 8300 Wilcrest Dr, Houston, TX 77072. The specialist gathers and saves required appointment documents in the practice EMR, validates demographic and insurance information, communicates privacy policies and procedures, and keeps reception and waiting areas clean and organized. The position also collects and reconciles patient payments, schedules appointments and follow-ups, and communicates schedule delays while helping patients remain comfortable.

Requirements

High School Diploma or equivalency required.
Adeptness in medical terminology and insurance practices.
Proficiency with computer programs and applications, including Outlook applications and practice EMR systems.
Competence in basic arithmetic, including calculating, balancing and reconciling figures, and making changes accurately.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Current BLS certification for healthcare providers preferred.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room preferred.

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and save them appropriately in the practice EMR.
Perform demographic and insurance validation and inform patients of privacy policies and procedures.
Keep reception and patient waiting areas clean and organized.
Greet patients and visitors professionally and welcomingly.
Communicate unexpected schedule delays to patients and assist with their comfort when delays occur.
Collect patient co-payments, reconciliation charges, and outstanding balances at check-in, and submit batches daily.
Schedule patient appointments and follow-up appointments according to established policies and procedures.
Perform other duties as assigned.