Patient Reception Specialist - Katy

Summit Health•Katy, TX

1d•Onsite

About The Position

The Patient Reception Specialist provides patient support and communication and facilitates an exceptional patient experience to build satisfaction, trust, and organizational loyalty. The role welcomes and prepares patients for appointments, informs them about relevant visit information, and clearly communicates the services they are scheduled to receive. The position is based at 21820 Katy Freeway, Katy, Texas 77449. Duties include collecting and saving required patient documentation in the practice EMR; validating demographic and insurance information; informing patients about privacy policies and procedures; maintaining clean, organized reception and waiting areas; collecting and reconciling payments; and scheduling appointments and follow-ups. The specialist also greets patients and visitors professionally and communicates schedule delays while supporting patient comfort.

Requirements

High school diploma or equivalency required.
Adeptness in medical terminology and insurance practices.
Proficiency with computer programs and applications, including Outlook applications and practice EMR systems.
Competence in basic arithmetic to calculate, balance, and reconcile figures and make changes accurately.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Current BLS certification for healthcare providers preferred.
Experience in primary care, family practice, internal medicine, urgent care, or ER preferred.

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and save them appropriately in the practice EMR.
Perform demographic and insurance validation and inform patients of privacy policies and procedures.
Keep reception and patient waiting areas clean and organized.
Greet patients and visitors in a professional and welcoming manner.
Communicate unexpected schedule delays to patients and assist with their comfort when delays arise.
Collect patient co-payments, reconciliation charges, and outstanding balances at check-in, and submit batches daily.
Schedule patient appointments and follow-up appointments according to established policies and procedures.
Perform other duties as assigned.