Patient Reception Specialist - Alief

Summit Health CityMD•Houston, TX

3d•Onsite

About The Position

The Patient Reception Specialist provides patient support and communication and facilitates an exceptional patient experience to build satisfaction, trust, and organizational loyalty. The role welcomes and prepares patients for appointments, informs them of relevant and required visit information, and clearly communicates the services they are scheduled to receive. The position is based at 8300 Wilcrest Dr, Houston, TX 77072.

Requirements

High School Diploma or equivalency required.
Adept in medical terminology and insurance practices.
Proficient in computer programs and applications, including Outlook applications and practice EMR systems.
Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Current BLS certification for healthcare providers.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room.

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and appropriately save them in the practice EMR.
Perform demographic and insurance validation and inform patients of privacy policies and procedures.
Keep reception and patient waiting areas clean and organized.
Greet patients and visitors in a professional and welcoming manner.
Communicate unexpected schedule delays to patients and assist with patient comfort when delays arise.
Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in, and submit batches daily.
Schedule patient appointments and follow-up appointments according to established policies and procedures.
Perform other duties as assigned.