Patient Reception Specialist - Memorial

Summit Health CityMD•Houston, TX

3d•Onsite

About The Position

The Patient Reception Specialist provides patient support and communication to facilitate an exceptional patient experience, reinforce satisfaction and trust, and encourage organizational loyalty. The role welcomes and prepares patients for appointments, informs them of relevant and required visit information, and clearly explains the services they are scheduled to receive. The home location is 9055 Katy Fwy., Houston, TX 77024.

Requirements

High school diploma or equivalent.
Adeptness in medical terminology and insurance practices.
Proficiency with computer programs and applications, including Outlook and practice EMR systems.
Basic arithmetic skills to calculate, balance, and reconcile figures and make changes accurately.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Current BLS certification for healthcare providers is preferred.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room is preferred.

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and save them appropriately in the practice EMR.
Perform demographic and insurance validation and inform patients of privacy policies and procedures.
Keep reception and patient waiting areas clean and organized.
Greet patients and visitors in a professional and welcoming manner.
Communicate unexpected schedule delays to patients and assist with their comfort when delays occur.
Collect patient co-payments, reconciliation charges, and outstanding balances at check-in, and submit batches daily.
Schedule patient appointments and follow-up appointments according to established policies and procedures.
Perform other duties as assigned.