Patient Reception Specialist - Tomball

Summit Health CityMD•Tomball, TX

3d•Onsite

About The Position

The Patient Reception Specialist provides patient support and communication and helps facilitate an exceptional patient experience that builds satisfaction, trust, and organizational loyalty. The role welcomes and prepares patients for appointments, informs them of relevant and required visit information, and clearly communicates the services they are scheduled to receive. The home location is 155 School Street, Tomball, TX 77375.

Requirements

High school diploma or equivalency.
Adeptness in medical terminology and insurance practices.
Proficiency with computer programs and applications, including Outlook applications and practice EMR systems.
Competence in basic arithmetic to calculate, balance, and reconcile figures and make changes accurately.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Current BLS certification for healthcare providers is preferred.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room is preferred.

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and save them appropriately in the practice EMR.
Perform demographic and insurance validation and inform patients of privacy policies and procedures.
Keep reception and patient waiting areas clean and organized.
Greet patients and visitors professionally and in a welcoming manner.
Communicate unexpected schedule delays effectively and assist with patient comfort when delays arise.
Collect patient co-payments, reconciliation charges, and outstanding balances at check-in, and submit batches daily.
Schedule patient and follow-up appointments according to established policies and procedures.
Perform other duties as assigned.