Patient Navigator - Encinitas, CA

HALO Diagnostics•Encinitas, CA

1d•$25 - $30•Onsite

About The Position

The Patient Navigator guides patients through hereditary cancer genetic testing, combining patient education, care coordination, phlebotomy, and clinical support to deliver a compassionate and efficient experience. The role works with clinicians, operational teams, and partner clinic staff to coordinate testing, support patients, and maintain workflows. It is based in person in Encinitas, California, with a Monday–Friday, 8:00 AM–5:00 PM schedule. Bilingual English/Spanish skills are preferred.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current Basic Life Support (BLS) certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel between locations is required.
Authorization to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Familiarity with EMR/EHR systems and strong documentation skills.
Previous high-touch, patient-facing healthcare experience.
Bilingual English/Spanish skills.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process and explain testing, procedures, and next steps.
Serve as a primary patient contact and conduct structured consultations.
Build relationships with partner clinic staff, providers, and clinical teams, and support integration into daily clinic workflows.
Adapt to changing clinic schedules, needs, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to testing or completion, and provide timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and comply with HIPAA requirements.
Develop knowledge of genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and prior authorization processes as needed.
Answer patient questions, respond empathetically to concerns, and help resolve scheduling, insurance, and workflow barriers.
Identify opportunities to improve patient engagement, testing completion, and outcomes.