Patient Navigator - Pasadena, CA
About The Position
The Patient Navigator guides patients through the hereditary cancer genetic testing process, combining patient education, care coordination, and phlebotomy support to provide a compassionate, high-quality experience. The role works closely with a multidisciplinary clinical team and partner clinics to coordinate testing, support patients, and maintain efficient workflows. Responsibilities include patient consultations and communication, scheduling and case follow-up, clinic workflow integration, blood specimen collection, documentation, and support with insurance processes. The position is based in person at Fair Oaks in Pasadena, California, and is scheduled Monday through Friday from 3:00 PM to 8:00 PM. Bilingual English/Spanish ability is preferred.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current Basic Life Support (BLS) certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
- Authorization to work for any employer in the United States; employment visa sponsorship is not available.
Nice To Haves
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Familiarity with EMR/EHR systems and strong documentation skills.
- Previous high-touch, patient-facing healthcare experience.
- Bilingual English/Spanish ability.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process from start to finish.
- Educate patients about testing, procedures, and next steps with clear and compassionate communication.
- Serve as a primary point of contact and conduct structured patient consultations.
- Build relationships with partner site staff, providers, and clinical teams, and support integration into daily clinic workflows.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Manage patient cases, scheduling, follow-ups, and workflow coordination.
- Identify and resolve barriers to testing or completion, and ensure timely callbacks and consistent communication.
- Perform venipuncture and collect, label, handle, and transport blood specimens for genetic testing.
- Follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and accurate data entry.
- Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
- Support insurance verification and prior authorization processes as needed.
- Answer patient questions about testing and next steps while maintaining HIPAA compliance.
- Create a welcoming and supportive patient environment, address concerns empathetically, and help resolve scheduling, insurance, and workflow barriers.
- Identify opportunities to improve patient engagement, testing completion, and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and professional growth opportunities.
- Opportunities for professional development and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
