Patient Navigator - Glendora, CA

HALO Diagnostics•Glendora, CA

10d•$25 - $32•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role combines patient education, care coordination, partner-site support, specimen collection, and follow-up. The navigator is a primary point of contact for patients and partner sites, helping with education, scheduling, specimen collection, and next steps while coordinating with clinicians and operational teams to support high-quality care and efficient workflows. The position is based in person in Glendora, California, and follows a Monday–Friday, 8:00 AM–5:00 PM schedule. Bilingual English/Spanish ability is preferred. HALO Dx describes its Navigator Pillars as guiding patient care, partner support, and daily work. The role includes building relationships with partner clinics, adapting to changing clinic needs, managing patient cases and follow-ups, performing venipuncture, handling specimens safely, maintaining records, supporting insurance processes, and responding to patient questions and concerns. The position requires a nationally certified phlebotomist, at least two years of clinical experience, at least two years of insurance verification and prior-authorization experience, and current BLS certification. Compensation is $25.00–$32.00 per hour. The company offers a benefits package and stock options.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office role.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver’s license and reliable transportation if travel is required.

Nice To Haves

Bilingual English/Spanish ability.
CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women’s health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through hereditary cancer genetic testing from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured patient consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to testing or completion; provide timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions and address concerns with empathy and clarity.
Help resolve scheduling, insurance, and workflow issues and support solutions that improve patient completion and outcomes.