Onsite Patient Monitoring Project Manager - Georgia/Alabama

GE HealthCare

21d•Remote

About The Position

The Project Manager on GE HealthCare’s Patient Care Solutions Project Management team owns project management and implementation for Patient Care Solutions, including Monitoring Solutions, Perioperative, and Maternal Infant Care products. The role serves as a primary liaison between GE HealthCare and customers and coordinates sales order review, project planning and documentation, resources, and issue resolution. The position serves the Georgia/Alabama market, with occasional projects elsewhere in the Southeast. It is remote with work-from-home flexibility and requires onsite customer support; travel to customer sites may account for up to 50% of the role. The Project Manager drives customer satisfaction and process productivity through installations, tracks implementation progress and project deliverables, maintains milestone dates, supports business metrics and revenue forecasting, and addresses issues affecting customer satisfaction or GE operational targets.

Requirements

Bachelor’s degree or equivalent technical field experience, such as Field Engineer, biomedical, or related field experience.
Minimum 3 years’ experience in equipment project management.
Demonstrated project management experience meeting deadlines on schedule or ahead of schedule, such as in construction, healthcare IT, or equipment installations.
Ability to work independently while managing multiple projects and competing priorities.
Valid driver’s license.
Willingness to travel up to 50% to customer sites.
Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.

Nice To Haves

Master’s degree or PMP.
Demonstrated customer service experience in a clinical environment.
Knowledge or experience in the healthcare industry and with GE HealthCare products.
Proficiency in project management software such as MS Project, Smartsheet, or similar tools.
Six Sigma certification and/or experience with Lean methodology.
Familiarity with IT concepts such as networking, IP addresses, switches, routers, and virtual servers.
Experience with large-scale healthcare system implementation projects involving data and application integrations using healthcare standards such as HL7 and IHE.
Experience with electronic patient records.
Experience leading testing and go-live readiness efforts with customers, EMR/EHR vendors, internal stakeholders, and other third-party vendors.
Ability to communicate technical subjects to technical and non-technical audiences.

Responsibilities

Drive customer satisfaction and process productivity throughout the installation process and act as the primary liaison between GE HealthCare and the customer.
Execute managed-project implementations, identifying GE and customer responsibilities and deliverables as defined in the sales contract.
Track and communicate implementation progress, equipment delivery, installation and testing, and project deliverables and their owners.
Maintain accurate project milestone dates.
Create visible and predictable data for key business metrics and revenue forecasting.
Identify, escalate, and resolve issues that might affect customer satisfaction or GE operational targets.