Patient Liaison l Boscobel Clinic
About The Position
Emplify Health is hiring a Patient Liaison based at its Boscobel, Wisconsin clinic, with travel to Muscoda and Fennimore depending on clinic needs. The Patient Liaison serves as a resource for patients, helping them navigate their care with compassion, professionalism, and exceptional customer service. The role supports timely access to care through appointment scheduling and provider calendar coordination. This position is listed as .9 FTE (72 hours biweekly), with 9-hour day shifts Monday through Friday, one day off each week, and no weekends. Hours rotate between 7:00 a.m. and 6:00 p.m. Starting pay is $17.93 per hour, with additional pay for experience.
Requirements
- High school diploma or equivalent.
- At least one year of experience in an office setting with customer service responsibilities.
- Proficiency in Microsoft Office and general computer skills.
Responsibilities
- Partner with clinicians, nurses, and medical assistants to support smooth patient registration and scheduling.
- Collect payments and verify information accurately and empathetically.
- Deliver customer service in person and over the phone.
- Coordinate and schedule patient appointments while optimizing provider schedules.
- Maintain accurate scheduling records and resolve scheduling conflicts efficiently.
- Manage incoming phone calls, messages, and scheduling requests.
Benefits
- Comprehensive benefits package including medical, dental, life insurance, and HSA/FSA.
- Substantial retirement contribution, including 401(k) and base contribution.
- Paid time off combining vacation, sick, and personal days.
- Professional development opportunities.
- Tuition reimbursement program.
- Career Development Center.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
