Patient Liaison l Boscobel Clinic
About The Position
Emplify Health is hiring a Patient Liaison based at its Boscobel, Wisconsin clinic, with travel to Muscoda and Fennimore depending on clinic needs. The Patient Liaison serves as a resource for patients and helps them navigate their care with compassion, professionalism, and strong customer service. The role supports patient access by coordinating appointments and provider calendars and ensuring registration and scheduling run smoothly. This position is 0.9 FTE (72 hours bi-weekly), with nine-hour shifts Monday through Friday and one day off each week. Hours rotate between 7:00 a.m. and 6:00 p.m.; weekends are not scheduled. The listed starting pay is $17.93 per hour, with additional pay based on experience.
Requirements
- High school diploma or equivalent.
- At least one year of experience in an office setting with customer service responsibilities.
- Proficiency in Microsoft Office and general computer skills.
Responsibilities
- Partner with clinicians, nurses, and medical assistants to ensure smooth patient registration and scheduling.
- Collect payments and verify information accurately and empathetically.
- Provide customer service to patients in person and over the phone.
- Coordinate and schedule patient appointments while optimizing provider schedules.
- Maintain accurate scheduling records and resolve scheduling conflicts efficiently.
- Manage incoming phone calls, messages, and scheduling requests.
Benefits
- Medical, dental, and life insurance, plus HSA/FSA.
- 401(k) and base retirement contributions.
- Paid time off combining vacation, sick, and personal days.
- Professional development opportunities.
- Tuition reimbursement.
- Career Development Center support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
