Patient Liaison l Boscobel Clinic & Hospital

Memorial Hospital of Boscobel•Boscobel, WI

2d•Onsite

About The Position

Emplify Health is hiring a Patient Liaison based at its Boscobel clinic, with travel to Muscoda and Fennimore depending on clinic needs. The role supports patients throughout their healthcare journey by helping create a welcoming experience and providing accurate, empathetic service. The Patient Liaison works with clinicians, nurses, and medical assistants to support patient registration and scheduling, collects payments, verifies information, and assists patients in person and over the phone. The position is 0.9 FTE, scheduled for 72 hours biweekly. The schedule is Monday through Friday, with nine-hour day shifts and one day off each week. Hours rotate between 7:00 a.m. and 6:00 p.m.; weekends are not scheduled. The starting pay is $17.93 per hour, with additional pay based on experience. Emplify Health describes itself as a not-for-profit, patient-centered healthcare network formed by Bellin Health and Gundersen Health System. The organization has headquarters in Green Bay and La Crosse, Wisconsin, and operates 11 hospitals and more than 100 clinics across Wisconsin, Iowa, Minnesota, and Michigan’s Upper Peninsula.

Requirements

High school diploma or equivalent.
At least one year of experience in an office setting with customer service responsibilities.
Proficiency in Microsoft Office and general computer skills.

Responsibilities

Partner with clinicians, nurses, and medical assistants to support smooth patient registration and scheduling.
Collect payments and verify information accurately and empathetically.
Provide customer service to patients in person and over the phone.
Travel from the Boscobel home base to Muscoda and Fennimore as clinic needs require.