Patient Guide (Front Desk)

Oaklin Lane•Rockwall, TX

125d•$35,000 - $45,000•Onsite

About The Position

Oaklin Lane is hiring a Patient Guide for its neighborhood pediatric therapy clinic. The Patient Guide is the first point of contact for families and helps make their experience welcoming, clear, and supportive. The role connects the clinical team with the families the clinic serves by guiding new families through intake, answering questions, coordinating communication, and supporting smooth clinic operations.

Requirements

Strong organizational skills and attention to detail and accuracy.
Professional, friendly, and empathetic approach.
Comfort with technology, including EMR systems, phone systems, and basic office software.

Nice To Haves

Previous experience in a medical front desk, patient intake, or customer service role is strongly preferred.
Bilingual English/Spanish skills.

Responsibilities

Welcome families and help children and caregivers feel at home.
Manage patient check-ins and check-outs accurately and with care.
Guide new families through intake, collecting demographic, insurance, and consent information.
Answer phones and emails and communicate clearly with caregivers and referring providers.
Collaborate with the clinical team to support smooth scheduling and clear communication between staff and families.
Verify insurance benefits and explain coverage, copays, and authorizations to families.
Maintain accurate, up-to-date patient records in the EMR system.
Help manage daily clinic flow so families feel seen and supported.
Support general office operations, including scanning, filing, organizing supplies, and keeping the front desk running well.