Experience Guide (Front Desk Associate)

The NOW Portland Hawthorne•Portland, OR

About The Position

The Experience Guide is responsible for delivering a positive guest experience, selling enhancements and memberships, maintaining the reception area, and supporting the boutique’s daily operations. Duties include greeting and assisting guests with services and products, booking appointments, promoting memberships, customizing guests’ massage experiences, and processing payments for services. The role is part-time and primarily scheduled for evenings and weekends, with flexibility to work evenings, weekends, and holidays.

Requirements

Ability to work efficiently and remain detail-oriented in a fast-paced environment.
Enthusiasm and excellent guest service skills.
Strong communication skills, including active listening, empathy, and knowledge of The NOW’s services and offerings.
Enjoy working with people and have a friendly, outgoing personality.
Problem-solving and troubleshooting skills.
Ability to work as a team player.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Sales and service-related experience preferred.

Responsibilities

Provide top-level service to guests and team members.
Warmly greet and check in guests.
Promote and sell enhancements, memberships, gift cards, and retail offerings by educating guests about services and products.
Book, edit, and cancel massage appointments accurately and effectively.
Open and close the boutique according to standard operating procedures.
Resolve guest issues.
Maintain guest areas to the required standard.
Maintain a positive attitude and contribute to a healthy and happy workplace.
Collaborate with the leadership team on best practices and innovation.