Experience Guide Front Desk Team Member
About The Position
The Experience Guide is responsible for delivering a positive guest experience and supporting the seamless daily operation of The NOW Massage boutique in Bradenton, Florida. The role includes greeting and assisting guests, explaining services and products, booking appointments, promoting memberships and enhancements, customizing guests’ massage experiences, processing payments, and maintaining the reception and guest areas. Experience Guides also open and close the boutique according to standard operating procedures, resolve guest issues, and contribute to a positive, supportive workplace in collaboration with the leadership team. The position offers a boutique wellness environment with various schedule options, including full-time and part-time opportunities. Flexible availability is required, including evenings, weekends, and holidays. Boutique hours are Monday through Friday, 10 a.m. to 8 p.m., and Saturday and Sunday, 9 a.m. to 8 p.m. Typical weekday shifts include open to mid (9:30 a.m. to 3 p.m.) and mid to close (2:45 p.m. to 8:15 p.m.), with an additional mid shift on weekends.
Requirements
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to work efficiently and with attention to detail in a fast-paced environment.
- Enthusiasm and excellent guest service skills.
- Strong communication skills, including active listening and empathy.
- Friendly, outgoing personality and enjoyment of working with people.
- Problem-solving and troubleshooting skills.
- Ability to work as part of a team.
Nice To Haves
- Sales and service-related experience.
Responsibilities
- Provide top-level service for guests and team members.
- Warmly greet and check in guests.
- Drive enhancement, membership, and gift card sales by educating guests about services, memberships, and retail offerings.
- Accurately book, edit, and cancel massage appointments.
- Open and close the boutique according to standard operating procedures.
- Resolve guest issues.
- Maintain guest areas to the required standard.
- Maintain a positive attitude and contribute to a healthy and happy workplace.
- Collaborate with the leadership team to ensure best practices and foster innovation.
Benefits
- An environment where diversity is celebrated.
- A positive, empathetic, and supportive team and company.
- Team member discounts.
- Aesthetically inspiring work environment.
- Career growth opportunities.
- Competitive compensation plus generous commissions.
- Performance-based bonus.
- Training and development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
