Experience Guide (Front Desk Associate)

The NOW Portland Pearl District•Portland, OR

About The Position

The Experience Guide is responsible for creating a positive guest experience, selling enhancements and memberships, maintaining the reception area, and supporting the boutique’s daily operations. The role includes greeting and assisting guests with services and products, booking appointments, promoting memberships, customizing guests’ massages, and processing payments for services. This is a part-time position primarily scheduled for evenings and weekends, with flexibility to work evenings, weekends, and holidays.

Requirements

Ability to work efficiently and with attention to detail in a fast-paced environment.
Enthusiasm and excellent guest service skills.
Strong communication skills, including active listening and empathy, and the ability to be knowledgeable about The NOW’s offerings.
Enjoy working with people and have a friendly, outgoing personality.
Problem-solving and troubleshooting skills.
Ability to work as part of a team.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Sales- and service-related experience preferred.

Responsibilities

Provide top-level service to guests and team members.
Warmly greet and check in guests.
Promote and sell enhancements, memberships, and gift cards by educating guests about services, memberships, and retail offerings.
Accurately book, edit, and cancel massage appointments.
Open and close the boutique according to standard operating procedures.
Resolve guest issues.
Maintain guest areas to established standards.
Maintain a positive attitude and contribute to a healthy and happy workplace.
Collaborate with the leadership team to support best practices and innovation.