Experience Guide Front Desk Team Member
About The Position
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of The NOW Massage boutique in Bradenton, Florida. The role includes greeting and assisting guests with services and products, booking appointments, promoting memberships, customizing guests’ massage experiences, and handling payments for services performed. Experience Guides may work full-time or part-time in a boutique environment designed around wellness. Flexible availability is required, including evenings, weekends, and holidays. Boutique hours are Monday through Friday, 10 a.m. to 8 p.m., and Saturday and Sunday, 9 a.m. to 8 p.m. Typical weekday shifts include opening to mid-shift (9:30 a.m. to 3 p.m.) and mid-shift to closing (2:45 p.m. to 8:15 p.m.); additional mid-shifts are available on weekends.
Requirements
- Ability to work efficiently and with attention to detail in a fast-paced environment.
- Enthusiasm and excellent guest service skills.
- Strong communication skills, including active listening and empathy, and the ability to serve as a subject matter expert on The NOW.
- Friendly, outgoing personality and enjoyment of working with people.
- Problem-solving and troubleshooting skills.
- Ability to work as a team player.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Sales and service-related experience.
Responsibilities
- Provide top-level service to guests and team members.
- Warmly greet and check in guests.
- Promote enhancement, membership, and gift card sales by educating guests about services, memberships, and retail offerings.
- Accurately book, edit, and cancel massage appointments.
- Open and close the boutique according to standard operating procedures.
- Resolve guest issues.
- Maintain guest areas to established standards.
- Maintain a positive attitude and contribute to a healthy and happy workplace.
- Collaborate with the leadership team to support best practices and innovation.
Benefits
- An environment where diversity is celebrated
- A positive, empathetic, and supportive team and company
- Team member discounts
- Aesthetically inspiring work environment
- Career growth opportunities
- Competitive compensation and generous commissions
- Performance-based bonus
- Training and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
