Experience Guide (Front Desk Associate)

The NOW Portland Pearl District•Portland, OR

About The Position

The Experience Guide is responsible for creating a positive guest experience, selling service enhancements and memberships, maintaining the reception area, and supporting the boutique’s daily operations. Duties include greeting and assisting guests with services and products, booking appointments, promoting memberships, customizing massage experiences, and processing payments for services. This is a part-time position primarily covering evenings and weekends, with flexible availability needed for evenings, weekends, and holidays.

Requirements

Be efficient and detail-oriented in a fast-paced environment.
Demonstrate enthusiasm and excellent guest service skills.
Have strong communication skills, including active listening and empathy, and serve as a knowledgeable resource on The NOW’s offerings.
Enjoy working with people and have a friendly, outgoing personality.
Have problem-solving and troubleshooting skills.
Be a team player.

Nice To Haves

Sales and service-related experience preferred.

Responsibilities

Provide top-level service to guests and team members.
Warmly greet and check in guests.
Promote and sell service enhancements, memberships, and gift cards by educating guests about services, memberships, and retail offerings.
Accurately book, edit, and cancel massage appointments.
Open and close the boutique according to standard operating procedures.
Resolve guest issues.
Maintain guest areas to the required standard.
Maintain a positive attitude and contribute to a healthy, happy workplace.
Collaborate with the leadership team on best practices and innovation.