Front Desk Experience Curator
About The Position
Coury Hospitality is hiring a Front Desk Agent to support the dual-branded campus of TETRA Hotel, Autograph Collection and AC Hotel Sunnyvale Moffett Park in Sunnyvale, California. The role serves business travelers, innovators, and other visitors, providing a warm, personalized welcome and efficient guest services while representing both Marriott brands professionally. The Front Desk Agent helps create a seamless guest experience by managing arrivals and departures, assisting with reservations and room assignments, responding to guest needs, handling payments and billing, and coordinating with other hotel departments. The position also involves maintaining familiarity with hotel services, amenities, promotions, dining venues, and local attractions, and upholding Marriott brand standards.
Requirements
- Outstanding communication and interpersonal skills.
- Ability to thrive in a fast-paced, guest-focused environment.
- Strong organizational skills and attention to detail.
- Professional demeanor and a passion for creating memorable guest experiences.
- Ability to multitask, prioritize responsibilities, and work effectively under pressure.
- Basic computer proficiency and ability to learn hotel property management systems.
- Flexible availability, including weekends, holidays, and varied shifts.
- Positive attitude, team-oriented mindset, and commitment to service excellence.
Nice To Haves
- Previous customer service, hospitality, or Front Desk experience is preferred.
Responsibilities
- Welcome guests and facilitate efficient, accurate check-in and check-out experiences.
- Assist guests with reservations, room assignments, hotel information, and local recommendations.
- Respond promptly and professionally to guest inquiries, concerns, and special requests.
- Process payments, respond to billing inquiries, and handle cash accurately and confidentially.
- Coordinate with Housekeeping, Engineering, Valet, Sales, and other departments to support a seamless guest experience.
- Monitor room inventory, arrivals, departures, and guest preferences to enhance service delivery.
- Resolve guest concerns with empathy, professionalism, and creative problem-solving.
- Maintain knowledge of hotel amenities, services, dining venues, promotions, and local attractions.
- Uphold Marriott brand standards and represent TETRA Hotel and AC Hotel Sunnyvale Moffett Park with pride and professionalism.
- Deliver warm, genuine, and personalized service as a first and last point of contact for guests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
