Front Desk Experience Curator
About The Position
Coury Hospitality is hiring a Front Desk Agent to support the dual-branded campus of TETRA Hotel, Autograph Collection and AC Hotel Sunnyvale Moffett Park in Sunnyvale, California. The role serves as a first and last point of contact for guests, providing warm, personalized service and efficient check-in and check-out. The agent assists with reservations, room assignments, hotel information, and local recommendations; responds to guest inquiries and requests; and handles payments, billing questions, and cash accurately and confidentially. The position coordinates with other hotel departments to support a seamless guest experience, monitors room inventory and guest preferences, and resolves concerns with empathy and professionalism. The agent maintains knowledge of hotel amenities and local attractions while upholding Marriott brand standards.
Requirements
- Outstanding communication and interpersonal skills.
- Ability to thrive in a fast-paced, guest-focused environment.
- Strong organizational skills and attention to detail.
- Professional demeanor and passion for creating memorable guest experiences.
- Ability to multitask, prioritize responsibilities, and work effectively under pressure.
- Basic computer proficiency and ability to learn hotel property management systems.
- Flexible availability, including weekends, holidays, and varied shifts.
- Positive attitude, team-oriented mindset, and commitment to service excellence.
Nice To Haves
- Previous customer service, hospitality, or Front Desk experience preferred.
Responsibilities
- Welcome guests and facilitate efficient, accurate check-in and check-out.
- Assist guests with reservations, room assignments, hotel information, and local recommendations.
- Respond promptly and professionally to guest inquiries, concerns, and special requests.
- Process payments and handle billing inquiries and cash accurately and confidentially.
- Coordinate with Housekeeping, Engineering, Valet, Sales, and other departments to support a seamless guest experience.
- Monitor room inventory, arrivals, departures, and guest preferences to enhance service delivery.
- Resolve guest concerns with empathy, professionalism, and creative problem-solving.
- Maintain knowledge of hotel amenities, services, dining venues, promotions, and local attractions.
- Uphold Marriott brand standards and represent TETRA Hotel and AC Hotel Sunnyvale Moffett Park professionally.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
