Experience Guide (Front Desk Associate)
About The Position
The Experience Guide is responsible for creating a positive guest experience and supporting the daily operations of The NOW Massage boutique. The role includes greeting and assisting guests with services and products, booking appointments, promoting memberships and enhancements, customizing guests’ massages, and processing payments. The Experience Guide also maintains the reception and guest areas, opens and closes the boutique according to standard procedures, and helps resolve guest issues. This position is nights and weekends only. The schedule requires flexibility to work evenings, weekends, and holidays. The listed boutique hours are Sunday 10 a.m.–7 p.m. and Monday through Saturday 9 a.m.–8 p.m.
Requirements
- Ability to work efficiently and with attention to detail in a fast-paced environment.
- Enthusiasm and excellent guest service skills.
- Strong communication skills, including active listening and empathy, and the ability to be a subject matter expert on The NOW.
- Enjoy working with people and have a friendly, outgoing personality.
- Problem-solving and troubleshooting skills.
- Ability to work as part of a team.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Nice To Haves
- Sales and service-related experience.
Responsibilities
- Provide top-level service to guests and team members.
- Warmly greet and check in guests.
- Educate guests about services, memberships, and retail offerings to drive enhancement, membership, and gift card sales.
- Accurately book, edit, and cancel massage appointments.
- Open and close the boutique each day according to standard operating procedures.
- Resolve guest issues.
- Maintain guest areas to the required standard.
- Maintain a positive attitude and contribute to a healthy and happy workplace.
- Collaborate with the leadership team to support best practices and innovation.
- Customize guests’ massages and handle payment for services performed.
Benefits
- An environment where diversity is celebrated.
- A positive, empathetic, and supportive team and company.
- Team member discounts.
- An aesthetically inspiring work environment.
- Career growth opportunities.
- Competitive compensation and generous commissions.
- Performance-based bonus.
- Employee discounts.
- Flexible schedule.
- Paid time off.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
