Patient Flow Coordinator, Transfer Center, Full Time, 12 Hour AM

UC Health•Cincinnati, OH

80d•Onsite

About The Position

The Bed Board and Transfer Center Coordinator will support the Medical Centers emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. The unit is expecting to grow to system wide. This role collaborates with every unit in UCMC and involves complex problem solving. The Bed Board and Transfer Center Coordinator will support the Medical Centers emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

Requirements

High School Diploma or GED required
3-5 years equivalent customer service experience

Nice To Haves

Associates or Bachelors preferred

Responsibilities

Facilitate processes daily to expedite patient movement within the hospital and to accept new patients in the healthcare system without delay.
While collaborating with the multi-disciplinary team, and adhering to patient centered care principles, facilitates transfers of patients throughout the organization.
Coordinates, prioritizes, and optimizes patient flow activities.
Expedites patient transfers from outside hospitals coordinating the connection of accurate physicians to maintain an optimized referral center within UC Health.
Provide overall direction/guidance/coordination to health care providers in the achievement of patient movement.
Collaborate with MD, Care Coordinator, and the software system to ensure timely coordination of transfer.
Assist as needed with the transfer of patients to a higher or lower level of care.
Serve as contact person for bed management for any admission concerns.
Ensure throughput on units and compliance with the transfer process.
Function as a department team member to support unit and hospital goals.
Able to prioritize and perform multiple tasks effectively in a time sensitive environment to achieve optimal outcomes.
Coordinate and collaborate with physicians, all hospital nursing units, transportation and environmental services regarding bed placement.
Communicate with clinical unit nursing staff the new admission information and develop a plan for acceptance of the new admission within 30 minutes.
During high call volume or limited bed capacity, remains calm and provides solutions effectively - demonstrates a strong ability to identify, analyze and solve problems.
Interact with others in a courteous and tactful manner, displaying respect, trust and caring.
Listen effectively, recognize and accept constructive criticism and is open to opposing points of view.
Promote team momentum, enthusiasm and UC Health PRIIDE values.
Seek to make improvements in work and assure that those improvements align with departmental and organizational strategy.