Patient Flow Coordinator

Corewell Health • Royal Oak, MI

2d • Onsite

About The Position

The Patient Flow Coordinator (PFC) is a highly experienced clinician who proactively identifies and resolves barriers to inpatient progression and discharge. The role partners with frontline staff, physician leaders, care management, and executive leadership to improve daily discharge performance, reduce avoidable delays, and optimize hospital-wide throughput. The PFC influences action across multidisciplinary teams without direct responsibility and is supported by executive sponsorship from hospital leadership.

The position requires strong clinical judgment, operational insight, interpersonal skills, and expertise in patient care processes. Success is measured by improved length-of-stay performance, effective escalation and resolution of barriers, enhanced discharge efficiency, and frontline team engagement in care progression.

The role is based at Royal Oak Hospital and is full-time, with a day shift schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday, and variable weekend frequency.

Requirements

• Bachelor's degree in a healthcare-related field, such as nursing, social work, allied health, or pharmacy.
• Five years of relevant related experience.
• At least one year of employment at Corewell Health.
• Must hold at least one of the following licenses upon hire: Registered Nurse (RN), Clinical Pharmacist, Physical Therapist, Occupational Therapist Registered (OTR), Master Social Worker (MSW-Master), Bachelor Social Worker, or Medical Imaging.
• Strong understanding of inpatient care delivery, patient flow, and discharge processes across acute and post-acute settings.
• Ability to distinguish clinical readiness barriers from operational, psychosocial, and external post-acute or payer constraints.
• Working knowledge of utilization management, patient status, and level-of-care progression as they affect throughput.
• Ability to make decisions in ambiguous situations and operate without formal authority.
• Demonstrated collaboration across clinical, operational, and administrative disciplines.
• Attention to detail in tracking actions and follow-ups.

Responsibilities

• Identify and address length-of-stay drivers, avoidable days, and delays in care progression.
• Support early, proactive discharge planning and parallel processing of care tasks.
• Maintain real-time awareness of patient progression, unit capacity, and system bottlenecks.
• Proactively identify barriers to care progression and discharge, prioritizing them based on patient impact, safety, and operational risk.
• Escalate issues through defined pathways and follow through to resolution.
• Build trust and credibility with physicians, nursing, care management, therapy, and ancillary teams.
• Serve as a connector between frontline teams and operational leadership.
• Interpret basic throughput and length-of-stay data, including EDD, O/E LOS, and avoidable days, to guide prioritization.
• Track actions, follow-ups, and barrier resolution, and remain accountable for outcomes.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection.
• Optional home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior