Patient Flow Coordinator - Admissions | Perdiem

San Juan Capestrano • Río Piedras, PR

2d

About The Position

The Patient Flow Coordinator is a clinical professional responsible for responding to inquiries, conducting assessments, and coordinating admissions to the facility. The role supports admission and transfer processes, verifies insurance benefits, gathers required medical documentation, obtains treatment authorizations, and collaborates with patients, families, facility personnel, and treatment teams. The coordinator also supports patient safety, conducts required safety checks and supervision, and provides professional, empathetic customer service.

Requirements

• Bachelor’s degree in Behavioral Science or a Social Services field; alternatively, an RN may qualify with an Associate’s degree in nursing, or an LPN/LVN may qualify with successful completion of an LPN/LVN training program.
• Licensure appropriate to the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

• One or more years of experience working with individuals in a clinical or observational capacity within the facility’s area of specialty.
• For states in which a therapist may act in this role, a master’s degree in a therapeutic field is preferred.
• First aid may be required depending on the state or facility.

Responsibilities

• Facilitate admissions and assessment processes for incoming patients.
• Respond to inquiries about the facility within facility policy timeframes.
• Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
• Coordinate admissions and transfers between levels of care within the facility.
• Promptly communicate projected admissions to designated internal representatives.
• Verify insurance benefits and share the information gathered with patients, families, and appropriate facility staff.
• Gather medical admission documentation from external sources before admission and secure initial pre-authorization for treatment and admission.
• Assist individual therapists with concurrent insurance reviews to secure continued treatment.
• Coordinate and facilitate peer-to-peer reviews when needed, and communicate review results to the multidisciplinary treatment team.
• Provide accurate and ongoing assessments of patient status during the admissions process.
• Communicate treatment recommendations to other treatment teams.
• Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
• Prioritize patient safety and provide excellent customer service with an appropriate sense of urgency.
• Conduct safety checks and ensure supervision at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines.
• Perform other functions and tasks as assigned.

What This Job Offers