Patient Flow Coordinator - Admissions

Acadia Healthcare•Rio Piedras, PR

About The Position

The Patient Flow Coordinator is a clinical professional responsible for handling inquiries, assessments, and admissions to the facility. The role facilitates patient admissions and assessment processes, coordinates movement between levels of care, supports insurance authorization and review processes, and communicates recommendations with patients, families, and clinical teams. The coordinator also helps ensure patient safety and provides professional, empathetic customer service.

Requirements

Bachelor’s degree in Behavioral Science or a Social Services field; an Associate’s degree in nursing may be the minimum requirement for a registered nurse, and successful completion of an LPN or LVN training program may be the minimum requirement for a licensed practical or vocational nurse.
Licensure preferred for the area of clinical specialty, as designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

For states in which a therapist may act in this role, a master’s degree in a therapeutic field is preferred.
One or more years of experience working with individuals in a clinical or observational capacity within the facility’s area of specialty is preferred.
First aid may be required, depending on state or facility.

Responsibilities

Facilitate admission and assessment processes for incoming patients.
Respond to facility inquiries within applicable policy timeframes.
Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.
Collaborate with facility medical and psychiatric personnel to develop appropriate recommendations and admissions.
Coordinate admissions and transfers between levels of care within the facility.
Promptly communicate projected admissions to designated internal representatives.
Verify insurance benefits and share gathered information with patients, families, and appropriate facility staff.
Gather medical admission documentation from external sources before admission and obtain initial pre-authorization for treatment and admission.
Assist individual therapists with concurrent insurance reviews to secure continued treatment.
Coordinate and facilitate peer-to-peer reviews when needed and communicate review results to the multidisciplinary treatment team.
Provide accurate, ongoing assessments of patient status throughout the admissions process.
Communicate treatment recommendations to other treatment teams.
Maintain a positive, empathetic, and professional attitude toward customers.
Acknowledge and work to resolve complaints when patient needs are not met.
Prioritize patient safety and provide service with an appropriate sense of urgency.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
Perform other functions and tasks as assigned.