Transfer Center Coordinator - Part Time, 12 Hours

Boone Health•Columbia, SC

About The Position

The Patient Placement Coordinator uses acquired nursing knowledge and experience to facilitate the transfer and acceptance of patients from facilities within the markets served. The position collects clinical information about transfer requests, matches patients’ clinical needs to the capabilities of the organization and unit, and facilitates appropriate bed placement in accordance with current Transfer Center processes. The coordinator demonstrates initiative and problem-solving skills while working with hospital departments and fostering relationships with referring facilities, physicians, and hospital staff. The position works closely with the Boone Health leadership team to identify, trend, and report barriers to patient throughput. Customer service skills and professional communication standards are used to interact positively with peers, customers, and supervisors.

Requirements

High school diploma or GED.
LPN, EMT, RN, or Paramedic license.
Excellent multitasking ability and highly proficient typing skills.
Less than 2 years of experience listed as a minimum qualification.

Nice To Haves

Transfer center experience.
Associate degree.
2–5 years of experience.

Responsibilities

Coordinate emergent, urgent, and elective patient transfers to Boone Health Hospital from referral sources, including hospitals, clinics, nursing homes, and physician offices, using a single call to initiate acceptance and expedite decision-making.
Perform Transfer Center call functions in a timely, customer-centered, and professional manner using a computer database of facility service profiles, approved clinical protocols, patient care protocols, and healthcare information.
Serve as a Boone Health mediator, liaison, and communicator with physicians and their offices, nurse practitioners, physician assistants, nurses, and ancillary staff regarding patient transfers and potential bed placements; assist in coordinating patient movement between facilities.
Ensure timely transfers and appropriate bed assignments, provide accurate patient information to support development of an initial plan of care, and follow up with transfer participants.
Use critical thinking, clinical decision-making, and acquired knowledge to process patient acuity, assess situations, and facilitate patient flow through the continuum of care.
Triage and prioritize patient information and communicate an accurate clinical presentation to accepting physicians and nurses.
Demonstrate knowledge of regulatory requirements, including EMTALA, Boone Ethics and Compliance policies, and quality initiatives; monitor personal compliance and implement process changes to support compliance.
Participate in process-improvement initiatives and track trends in barriers to patient intake flow.
Perform other responsibilities as assigned.