Transfer Nurse, Transfer Center

Sutter Health•Sacramento, CA

13h

About The Position

Provides clinical expertise, medical communication, and quality assessment to support the successful and timely transfer or transport and direct admission of patients to and from affiliate facilities. Acts as the single point of contact to facilitate patient transfer and transport arrangements, admission, and placement. Serves as a liaison to physicians, hospitals, and other care providers seeking to refer patients. The position is a regular, full-time, non-exempt role working evening shifts of 12 hours, 36 hours per week, with variable days and every other weekend required. The posted pay range is $86.60 to $121.23 per hour; actual starting pay may vary based on factors including experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Eligible positions include a comprehensive benefits package.

Requirements

Graduate of an accredited school of nursing.
California Registered Nurse (RN) license required upon hire.
Knowledge of patient-care principles and practices, medical diagnoses, and treatment information.
Knowledge of InterQual or related admissions criteria to assess medical necessity.
Knowledge of applicable healthcare legislative and regulatory guidelines, including HIPAA, The Joint Commission (TJC), and EMTALA.
Familiarity with managed care terminology.
Ability to define issues, collect data, establish facts, and draw valid conclusions.
Strong collaboration, verbal and written communication, organization, and relationship-building skills.
Customer-service focus, tact, and diplomacy when communicating with varied audiences.
Respect for cultural and linguistic differences and commitment to an inclusive work environment.
Ability to work effectively in a dynamic, fast-paced environment with changing priorities.
Ability to use essential applications and databases associated with the role.

Nice To Haves

Five years of recent relevant experience in critical care, an Emergency Department, a Transfer Center, or as a Nurse Supervisor.

Responsibilities

Provide clinical expertise, medical communication, and quality assessment for patient transfers, transport, and direct admissions.
Serve as the single point of contact for patient transfer and transport arrangements, admission, and placement.
Act as a liaison to physicians, hospitals, and other care providers seeking to refer patients.
Recognize emergency or high-priority situations and take appropriate immediate action.
Collaborate with stakeholders to solve problems and achieve desired outcomes.
Manage and reprioritize activities and projects to meet deadlines while maintaining responsiveness.
Maintain confidentiality and handle sensitive information discreetly.
Provide feedback and input to improve workflows and processes.