Transfer Nurse, Transfer Center

Sutter Health•Sacramento, CA

About The Position

Provides clinical expertise, medical communication, and quality assessment to support successful and timely patient transfers and transport, as well as direct admissions, to and from affiliate facilities. Acts as the single point of contact to facilitate patient transfer and transport arrangements and the admission and placement process. Serves as a liaison to physicians, hospitals, and other care providers seeking to refer patients.

Requirements

Graduate of an accredited school of nursing.
California Registered Nurse (RN) license upon hire.
Knowledge of patient-care principles and practices, medical diagnoses, and treatment information.
Knowledge of InterQual or related admissions criteria for assessing medical necessity.
Knowledge of applicable healthcare legislative and regulatory guidelines, including HIPAA, The Joint Commission (TJC), and EMTALA.
Familiarity with managed care terminology.
Ability to define issues, collect data, establish facts, and draw valid conclusions.
Collaboration skills to share information, cooperate with stakeholders, and problem-solve toward desired outcomes.
Customer-service focus in decisions and actions.
Verbal and written communication skills, including tact and diplomacy and the ability to present information to varied audiences.
Organizational skills to manage and reprioritize work while meeting deadlines.
Ability to maintain effective working relationships with people contacted in the performance of required duties.
Respect for cultural and linguistic differences and commitment to an inclusive work environment.
Ability to work effectively in a dynamic, fast-paced environment with changing priorities.
Ability to use essential applications and databases associated with the role.

Nice To Haves

Five years of recent relevant experience in critical care, the Emergency Department, a Transfer Center, or as a Nurse Supervisor.

Responsibilities

Provide clinical expertise, medical communication, and quality assessment for patient transfers, transport, and direct admissions.
Act as the single point of contact to facilitate transfer and transport arrangements and the admission and placement process.
Serve as a liaison to physicians, hospitals, and other care providers seeking to refer patients.
Recognize emergency or high-priority situations and take appropriate, immediate action.
Assess medical necessity using InterQual or related admissions criteria.
Manage and reprioritize activities and projects to meet deadlines while maintaining responsiveness.
Maintain confidentiality and handle sensitive information discreetly.
Provide feedback and input to improve workflows and processes.