Transfer Nurse, Transfer Center

Sutter Health•Sacramento, CA

About The Position

The Transfer Nurse provides clinical expertise, medical communication, and quality assessment to support successful and timely patient transfers, transports, and direct admissions to and from affiliate facilities. The role serves as the single point of contact for arranging patient transfers and transports and coordinating admission and placement. The Transfer Nurse also acts as a liaison to physicians, hospitals, and other care providers seeking to refer patients.

Requirements

Graduate of an accredited school of nursing.
California Registered Nurse (RN) license required upon hire.
Knowledge of patient-care principles and practices, including the ability to understand medical diagnoses and treatment information.
Knowledge of InterQual or related admission criteria for assessing medical necessity.
Knowledge of applicable legislative and regulatory guidelines, including HIPAA, The Joint Commission (TJC), and EMTALA.
Familiarity with managed-care terminology.
Ability to recognize emergency or high-priority situations and take appropriate, immediate action.
Ability to define issues, collect data, establish facts, and draw valid conclusions.
Collaboration skills to share information and cooperate with stakeholders to resolve problems and achieve outcomes.
Customer-service focus in decisions and actions.
Verbal and written communication skills, including tact, diplomacy, and presenting information to varied audiences.
Organization skills to manage or reprioritize work and meet deadlines while remaining responsive.
Ability to maintain effective working relationships with people contacted while performing required duties.
Respect for cultural and linguistic differences and support for an inclusive work environment.
Initiative in providing feedback and input to improve workflows and processes.
Ability to work effectively in a dynamic, fast-paced environment with changing priorities.
Ability to handle confidential and sensitive information discreetly.
Ability to use essential applications and databases associated with the role.

Nice To Haves

Five years of recent relevant experience in critical care, the Emergency Department, a Transfer Center, or as a Nurse Supervisor.

Responsibilities

Provide clinical expertise, medical communication, and quality assessment for patient transfers, transports, and direct admissions.
Serve as the single point of contact for arranging patient transfers and transports and facilitating admission and placement.
Act as a liaison to physicians, hospitals, and other care providers seeking to refer patients.