Patient Flow Coordinator, Transfer Center, Full Time, 12 Hour PM

UC Health•Cincinnati, OH

4h•Onsite

About The Position

UC Health is hiring a full-time Bed Board and Transfer Center Coordinator for the Transfer Center at University of Cincinnati Medical Center, working the night shift. The coordinator supports the Medical Center’s emergency room and Level III Trauma Center by helping deliver care based on assessed patient needs and established standards, policies, and procedures. The role facilitates patient movement within the hospital and acceptance of new patients into the health system. Working with a multidisciplinary team and applying patient-centered care principles, the coordinator facilitates transfers throughout the organization, coordinates and prioritizes patient-flow activities, and expedites transfers from outside hospitals by connecting them with the appropriate physicians. The position collaborates with every unit at UCMC and involves complex problem-solving; the unit expects to grow system-wide.

Requirements

High school diploma or GED required.
3–5 years of equivalent customer service experience.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Facilitate daily processes to expedite patient movement within the hospital and accept new patients into the health system without delay.
Coordinate, prioritize, and optimize patient-flow activities and facilitate patient transfers throughout the organization.
Expedite transfers from outside hospitals and coordinate connections with appropriate physicians.
Provide overall direction, guidance, and coordination to health care providers to support patient movement.
Collaborate with physicians, care coordinators, and the software system to ensure timely transfer coordination.
Assist with transfers to higher or lower levels of care as needed.
Serve as the bed-management contact for admission concerns and ensure unit throughput and compliance with transfer processes.
Work as a department team member in support of unit and hospital goals.
Prioritize and perform multiple tasks effectively in a time-sensitive environment.
Coordinate with physicians, hospital nursing units, transportation, and environmental services regarding bed placement.
Communicate new-admission information to clinical unit nursing staff and develop a plan for accepting the admission within 30 minutes.
Remain calm and provide effective solutions during high call volume or limited bed capacity; identify, analyze, and solve problems.
Interact courteously and tactfully, demonstrating respect, trust, and care; listen effectively, accept constructive criticism, and remain open to opposing viewpoints.
Promote team momentum, enthusiasm, and UC Health PRIIDE values.
Seek improvements in work and ensure they align with departmental and organizational strategy.