Patient Placement Coordinator, Transfer Center
About The Position
The Patient Placement Coordinator works with patients, families, and staff involved in patient admissions. Using web-based tools, the coordinator supports capacity throughput and communication among patient-placement colleagues and other nursing units. The role maintains knowledge of Massachusetts rules and regulations for preparing death certificates and prioritizes daily Transfer Center operations to provide timely service. Attention to detail and multitasking are essential when monitoring multiple computer systems, placing patients, and reconciling systems to confirm accurate placement.
Requirements
- High school diploma or GED.
- 0–1 years of related work experience.
- Ability to multitask in a fast-paced environment.
- Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
- Ability to communicate effectively in written and spoken English.
- Ability to provide professional, respectful customer service and remain calm in stressful situations.
Nice To Haves
- Associate's degree.
- Working knowledge of medical terminology.
- Prior experience in a hospital or health care environment.
Responsibilities
- Collaborate with Admission Facilitators to assign patient beds based on clinical necessity and other factors.
- Enter, update, and maintain data in the electronic registration system.
- Enter death-certificate data accurately in the state's electronic death registry system.
- Follow Massachusetts laws regarding when to report a death to the Medical Examiner; report deaths to NEOB and contact Pathologists as needed for autopsies.
- Monitor EPIC to ensure census numbers are correct and run and collate reports and documents using clinical and statistical information from EPIC.
- Answer multiple telephone lines politely and courteously for customers and external callers seeking patient information while maintaining patient confidentiality.
- Interact with nurses, physicians, directors, the Medical Examiner, funeral directors, and unit coordinators.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
