Transfer Center Coordinator

Lehigh Valley Health Network•Allentown, PA

2d•Onsite

About The Position

Coordinates, prioritizes, and optimizes patient flow activities, using critical thinking to prioritize patient placement from the most critical to the least critical. Serves as the primary contact for referring physicians requesting services for continued patient care. Facilitates patient transfers into and within the healthcare network by answering calls and initiating referrals and inpatient transfers from physicians and medical professionals. The position monitors bed availability and determines appropriate patient acceptance and placement. It collaborates with other departments on inpatient lateral transfers, documents required information in patient records, and completes call and transfer documentation by the end of the shift. The coordinator answers transfer center calls, communicates emergent information, assists physicians with emergent and non-emergent transfers and consultations, coordinates provider conference calls, triages and prioritizes transfers to specialty care, and identifies, resolves, or escalates issues and service failures.

Requirements

Associate’s degree and graduation from an accredited school of nursing.
Three years of acute health care experience.
Ability to work with minimum supervision and handle multiple tasks.
Critical-thinking, nurse-triage, and prioritization skills.
Excellent communication, telephone etiquette, interpersonal skills, and customer-service principles.
Ability to recognize, analyze, and solve a variety of problems.
Basic computer keyboarding skills and knowledge of Microsoft Word, Excel, and Access.
Ability to adapt to change with a focus on patient care and throughput.
Time-management and organizational skills.
Knowledge of hospital insurance and successful completion of hospital account creation.
Pennsylvania RN license or an NLC Compact State RN license, required upon hire.
American Heart Association Basic Life Support certification, required upon hire.

Nice To Haves

Bachelor’s degree in Nursing.

Responsibilities

Coordinate, prioritize, and optimize patient flow and placement according to patient acuity.
Serve as the primary contact for referring physicians requesting continued patient care services.
Facilitate patient transfers into and within the healthcare network, including referrals and inpatient transfers.
Monitor and assess bed availability to support timely placement and determine appropriate accommodations.
Collaborate with departments on inpatient lateral transfers, confirm admission criteria are met, and obtain admit numbers before facility acceptance and transfer.
Document required information in patient records and complete call and transfer documentation by the end of the shift.
Answer transfer center calls and coordinate delivery of emergent information.
Assist physicians with emergent and non-emergent transfers and consultations, and coordinate provider conference calls.
Triage and prioritize patient transfers to specialty care.
Identify, resolve, and escalate major issues and service failures that impede success.