Registered Nurse - Transfer Center Coordinator

Trinity Health • Grand Rapids, MI

3d

About The Position

Trinity Health Grand Rapids is seeking an experienced Registered Nurse to serve as a Transfer Center Coordinator. The role is the centralized point of contact for acute EMS patient transfers into and across the organization, helping ensure safe, timely, and seamless transitions of care for patients and providers throughout West Michigan.

The coordinator partners with Trinity Health EMS dispatch and collaborates with hospitals, physician offices, long-term care facilities, emergency departments, and internal clinical teams. The work includes triaging transfers, selecting and coordinating appropriate transport, supporting patient access and hospital flow, and helping ensure patients reach the right place at the appropriate level of care. This is a part-time position consisting of two 12-hour day shifts per week, from 7:00 a.m. to 7:30 p.m., with every third weekend rotation.

Requirements

• Bachelor’s degree in Nursing or a related health field.
• Current Michigan Registered Nurse (RN) license.
• Active BLS certification.
• At least 5 years of progressive acute care clinical experience.
• Strong communication, coordination, and problem-solving skills.

Nice To Haves

• Master’s degree in Nursing or a related field.
• Professional nursing certification.
• Experience with utilization management or process improvement.
• Epic EMR and standard computer application experience.

Responsibilities

• Coordinate and manage EMS interfacility transfers for inpatient and emergency spaces.
• Collaborate with Trinity Health EMS dispatchers to prioritize and triage patient transfers.
• Assist in prioritizing facility discharge transports, including discharges to skilled nursing facilities, assisted livings, and inpatient psychiatric care.
• Collaborate with Clinical Resource Coordinators on discharge transport needs to streamline patient flow and bed management throughout the facility.
• Collect, document, and communicate critical clinical and logistical patient information.
• Support ED-to-ED transfers and continuity of care.
• Identify barriers to patient flow and escalate concerns appropriately.
• Participate in quality and process improvement initiatives, including PDCA and LEAN.
• Deliver outstanding customer service aligned with Excellence in Care Experience principles.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level