Registered Nurse - Transfer Center Coordinator

Trinity Health • Grand Rapids, MI

2d

About The Position

Trinity Health Grand Rapids is seeking an experienced Registered Nurse to serve as a Transfer Center Coordinator. The coordinator partners with Trinity Health EMS dispatch as the centralized point of contact for acute EMS patient transfers into and across the organization, helping ensure safe, timely, and seamless transitions of care throughout West Michigan. The role supports patient access and hospital flow through accurate triage, selection of appropriate transport modalities, and coordination among facilities and clinical teams.

The position is part time, with two 12-hour day shifts per week from 7:00 a.m. to 7:30 p.m. and an every-third-weekend rotation. The coordinator works with hospitals, physician offices, long-term care facilities, emergency departments, EMS dispatchers, and internal clinical teams to arrange transfers and discharge transportation at the appropriate time, destination, and level of care. The role also contributes to quality and process improvement and customer service aligned with Excellence in Care Experience principles.

Requirements

• Bachelor’s degree in Nursing or a related health field.
• Current Michigan Registered Nurse (RN) license.
• Active BLS certification.
• Minimum of 5 years of progressive acute care clinical experience.
• Strong communication, coordination, and problem-solving skills.

Nice To Haves

• Master’s degree in Nursing or a related field.
• Professional nursing certification.
• Experience with utilization management or process improvement.
• Epic EMR and standard computer application experience.

Responsibilities

• Coordinate and manage EMS interfacility transfers for inpatient and emergency spaces.
• Collaborate with Trinity Health EMS dispatchers to prioritize and triage patient transfers.
• Assist in prioritizing facility discharge transports, including discharges to skilled nursing facilities, assisted living facilities, and inpatient psychiatric care.
• Collaborate with Clinical Resource Coordinators on discharge transport needs to streamline patient flow and bed management.
• Collect, document, and communicate critical clinical and logistical patient information.
• Support ED-to-ED transfers and continuity of care.
• Identify barriers to patient flow and escalate concerns appropriately.
• Participate in quality and process improvement initiatives, including PDCA and LEAN.
• Deliver customer service aligned with Excellence in Care Experience principles.

Benefits

• Meaningful impact on patient access to care and organizational safety.
• Collaboration with skilled multidisciplinary teams.
• Opportunity to influence system-wide patient flow and care coordination.

What This Job Offers

• Job Type: Part-time
• Career Level: Senior