Patient Flow Coordinator, Transfer Center, Full Time, 12 Hour PM

UC Health•Cincinnati, OH

11d

About The Position

UC Health is hiring a full-time Bed Board and Transfer Center Coordinator for the Transfer Center at University of Cincinnati Medical Center. The position supports the Medical Center’s emergency room and Level III Trauma Center by helping deliver high-quality care based on assessed patient needs, established standards of care, and organizational policies and procedures. The role collaborates with every unit in the UCMC complex, handles complex problem solving, and may support the Transfer Center as it grows to serve the wider system.

Requirements

High school diploma or GED required.
3–5 years of equivalent customer service experience.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Facilitate daily processes that expedite patient movement within the hospital and enable new patients to be accepted into the healthcare system without delay.
Facilitate patient transfers throughout the organization in collaboration with the multidisciplinary team and in accordance with patient-centered care principles.
Coordinate, prioritize, and optimize patient-flow activities.
Expedite transfers from outside hospitals by coordinating communication with the appropriate physicians and maintaining an optimized referral center within UC Health.
Provide direction, guidance, and coordination to healthcare providers to support patient movement.
Collaborate with physicians, care coordinators, and the software system to ensure timely transfer coordination.
Assist with transfers to higher or lower levels of care as needed.
Serve as the bed-management contact for admission concerns.
Support unit throughput and compliance with the transfer process.
Contribute as a department team member to unit and hospital goals.
Prioritize and perform multiple tasks effectively in a time-sensitive environment.
Coordinate and collaborate with physicians, hospital nursing units, transportation, and environmental services regarding bed placement.
Communicate new-admission information to clinical-unit nursing staff and develop a plan for accepting the admission within 30 minutes.
Remain calm and provide effective solutions during high call volume or limited bed capacity; identify, analyze, and solve problems.
Interact courteously and tactfully, showing respect, trust, and care; listen effectively, accept constructive criticism, and remain open to opposing viewpoints.
Promote team momentum, enthusiasm, and UC Health PRIIDE values.
Seek improvements in work and ensure they align with departmental and organizational strategy.