PATIENT EXPERIENCE SPECIALIST - SCC URGENT CARE

South Central Regional Medical Center • Laurel, MS

1d

About The Position

The Patient Experience Specialist provides administrative support in an urgent care setting, manages patient flow, and helps ensure a welcoming front desk experience. The role involves greeting and checking in patients, handling calls, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. The position also supports routine clerical work and requires protecting patient confidentiality in accordance with HIPAA.

Requirements

• Type at least 30 words per minute.
• Ability to read, write, and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients professionally and courteously.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately in the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Protect patient confidentiality and comply with HIPAA regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed