PATIENT EXPERIENCE SPECIALIST - SCC FAMILY MEDICINE
South Central Regional Medical Center•Laurel, MS
About The Position
The Patient Experience Specialist provides administrative support in a Family Medicine setting, manages patient flow, and helps ensure a smooth and welcoming front desk experience. The role involves interacting with patients, staff, and providers and handling reception and clerical tasks. Candidates should be organized, punctual, friendly, detail-oriented, and interested in helping others in a healthcare setting. The position is full time, Monday through Friday, 8 a.m. to 5 p.m.
Requirements
- Ability to type 30 words per minute.
- Ability to read, write, and understand verbal and written instructions.
- Basic computer skills.
Responsibilities
- Greet and check in patients professionally and courteously.
- Answer multi-line phones and direct calls appropriately.
- Schedule and confirm appointments using electronic medical records (EMR).
- Verify insurance information and collect co-pays or balances.
- Enter and update patient information accurately in the system.
- Maintain a clean and welcoming front desk and waiting area.
- Assist with filing, faxing, scanning, and other clerical tasks as needed.
- Protect patient confidentiality and comply with HIPAA regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
