Patient Experience Specialist

ProgressiveHealth•Jasper, IN

7h•Onsite

About The Position

ProgressiveHealth of Indiana, LLC is hiring a Patient Experience Specialist to handle front-office responsibilities in its patient settings in Jasper, Indiana. This is a full-time, in-office role with a weekday day-shift schedule: Monday through Thursday from 7:30 a.m. to 4:30 p.m. and Friday from 7:30 a.m. to 4:00 p.m. Previous experience is not required, though related experience is desirable. The role offers an opportunity to develop knowledge and experience in healthcare as part of a growing, supportive, and innovative organization. The specialist supports the clinic’s day-to-day operations by managing appointments and patient registration, coordinating referrals and authorizations, explaining coverage and payment responsibilities, collecting payments, and handling calls. Additional clinic operations duties may be assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator. Responsibilities and requirements may be reviewed or modified to meet business needs. ProgressiveHealth provides occupational and non-occupational health services, including on-site medical care, injury prevention, health improvement, and rehabilitation management. The company has more than 1,000 employees operating across the United States and Canada.

Requirements

High school diploma or GED.
At least one year of related experience and/or training is listed among the ideal candidate qualifications.
Professional written and verbal communication skills.
Strong computer skills, including proficiency with databases and Microsoft Outlook, Word, PowerPoint, and Excel.
Ability to work independently and as part of a team without constant supervision.
Ability to maintain confidentiality.
Ability to adapt, learn, and multitask in a fast-paced setting.
Ability to stand, walk, and sit throughout the entire assigned shift.
Authorization to work in the United States full-time without requiring current or future employment visa sponsorship.

Nice To Haves

Past medical office experience is preferred but not required.

Responsibilities

Schedule and recapture appointments, follow up with missing-in-action patients, and proactively reschedule appointments.
Register patients at check-in and check-out, ensuring their information is complete and accurate.
Coordinate with patients and referring physicians to obtain referrals, and document referrals in the appropriate logs.
Schedule initial evaluations and follow-up visits to support optimal visits under each treatment plan.
Verify patient insurance in advance and confirm necessary payer prior authorizations have been obtained.
Explain therapy coverage and payment responsibilities to patients.
Ensure patients understand and sign required documentation for services deemed non-covered by insurance.
Collect amounts due before each visit, including copayments, deductibles, coinsurance, and statement payments.
Answer incoming calls professionally and consistently, take and deliver messages, and transfer calls to voicemail when appropriate personnel are unavailable.
Perform other clinic operations duties assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.

Benefits

Monthly bonus potential.
Paid time off (PTO) and paid holidays.
Medical insurance, with HSA/FSA availability.
Dental insurance.
Vision insurance.
Supplemental insurance options.
Health improvement plan opportunities to lower premium costs.
Free use of the ProCare HealthSpot medical clinic for insured employees and dependents, including medical care, virtual visits, a 24/7 nurse call line, lab testing, and generic medications.
Company-sponsored basic life and AD&D insurance.
Long-term disability insurance.
401(k) and Roth 401(k) savings plans with company match and auto-enrollment after the probationary period.
Opportunities for growth and advancement.
Opportunity for important work/life balance.