Patient Experience Specialist I
About The Position
AVP•SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to join an eye clinic. The role supports a positive patient experience by welcoming patients, managing calls, and handling patient check-ins and check-outs. The position requires strong computer skills, typing proficiency, and empathy. The specialist registers patients, maintains accurate records, verifies personal and insurance information, schedules and reschedules appointments and procedures, processes medical-record requests and payments, and reconciles daily cash reports and collected funds. The role also includes responding to patient inquiries and completing other functions requested by management. The position requires annual compliance training and compliance with HIPAA, OSHA, and company policies. Background and drug screening may be required based on position and location; the posting specifies that drug screening applies to Ambulatory Surgery Centers only. Physical demands include remaining stationary for extended periods, frequent use of hands, fingers, and computer equipment, communicating effectively, and occasionally lifting, carrying, pushing, or pulling up to an unspecified weight.
Requirements
- Strong communication, outgoing, positive interpersonal skills.
- Empathetic personality and attention to patients’ needs.
- Strong organizational skills, attention to detail, and ability to prioritize tasks.
- Ability to work as a team member and uphold organizational standards and values.
- Demonstrated computer literacy; required.
- Excellent judgment, dependability, and diligence.
- High ethical standards and integrity.
- Accuracy and thoroughness, including monitoring own work to ensure quality.
- Prompt response to patient needs and ability to handle difficult or emotional customer situations with tact, empathy, and diplomacy.
- Professionalism, including a positive outlook, pleasant manner, appropriate dress, grooming, and keeping commitments.
- Ability to cooperate in group situations, assist coworkers, resolve conflicts, inspire trust, and treat patients and coworkers with respect.
- High school diploma or GED.
- Willingness to submit to a background check; drug screening for Ambulatory Surgery Centers only.
- Ability to remain stationary for extended periods and frequently use hands, fingers, and computer equipment.
- Ability to communicate effectively with patients and team members.
- Ability to occasionally lift, carry, push, or pull up to an unspecified weight.
Nice To Haves
- Healthcare and service industry experience.
- Associate degree.
Responsibilities
- Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound patient calls promptly and courteously.
- Register patients and ensure their records are current and accurate.
- Verify personal and insurance information for services and procedures.
- Schedule appointments and procedures.
- Reschedule missed appointments and cancellations.
- Process medical-record requests.
- Collect and process patient payments.
- Reconcile cash reports and collected funds daily.
- Complete other functions as requested by management.
- Complete annual compliance training and follow HIPAA, OSHA, and company policies.
Benefits
- Paid training and career development.
- Growth and advancement opportunities.
- Supportive team environment.
- Competitive benefits package.
- Tuition reimbursement opportunities.
- Employee eyewear discounts.
- Referral bonus program.
- Medical, dental, and vision insurance.
- 401(k).
- Paid time off and holidays.
- Life and disability insurance.
- Continuing education support.
- Certification sponsorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
