Patient Experience Specialist
Columbus Oncology & Hematology•Columbus, OH
•Onsite
About The Position
The Patient Experience Specialist is the first point of contact for all incoming calls to Columbus Oncology and Hematology Associates. The Patient Experience Specialist is expected to communicate professionally with both internal and external customers while accurately and efficiently handling their call transfers.
Requirements
- At least one year in customer service
- At least one year in a medical office
- Excellent verbal, written, and interpersonal skills
- Excellent customer service skills
- Moderate computer skills including: Microsoft Office Applications (Outlook, Word, Excel), EMR (Electronic Medical Records), Practice Management Systems
Nice To Haves
- Oncology experience preferred
Responsibilities
- Answer telephones, screen and transfer calls to the appropriate recipient quickly and efficiently
- Critically think and identify emergent calls and route to the appropriate team member
- Communicate as needed with multiple departments to ensure appropriate workflows are being used and chart documentation in a timely manner
- Light patient (re)scheduling
- Monitor “no show” appointments and ensure appropriate communication occurs
- Monitor the Ontada Health patient portal
- Light medical record indexing of patient registration documents
- Support team with closing of the referral loops
- Research return mail correspondence
- Operating knowledge and daily maintenance of fax, printer, and copy machines
- Assist with special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
