Patient Experience Specialist
Community Health Center of Fort Dodge, Inc•Clarion, IA
•$16 - $22
About The Position
The Patient Experience Specialist supports patient intake and care by greeting and checking in patients, verifying information, coordinating communication among patients, family members, and staff, and handling related administrative and payment tasks. The role requires working effectively in a fast-paced environment and multitasking while maintaining patient confidentiality.
Requirements
- High school diploma or GED.
- Basic computer and data entry skills.
- Professional manner and appearance.
- Strong interpersonal and communication skills.
Nice To Haves
- Bilingual.
Responsibilities
- Greet and direct patients as they enter the clinic.
- Perform administrative and clerical duties, including filing paperwork when necessary.
- Answer inbound calls and route them to the appropriate department.
- Answer and investigate patient inquiries or complaints, or direct them to the appropriate staff member.
- Make appointments as requested by patients.
- Complete timely and accurate registration, sign-in, and check-in processes, and notify staff of patient arrivals.
- Assist patients with patient history, consent, and payment contract forms when necessary.
- Collect patients’ addresses, contact details, and insurance information.
- Verify insurance information and enter it into the EMR.
- Receive and process cash and credit card payments for medical services.
- Review patient accounts, identify delinquent accounts, and collect overdue payments.
- Maintain a balanced money drawer.
- Accept deliveries at the front door and distribute them accordingly.
- Maintain confidentiality at all times.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
