Patient Experience Specialist I (S0010)

Axis Health System • Cortez, CO

3d • Onsite

About The Position

The Patient Experience Specialist I provides front-line customer service to Axis Health System patients, staff, and others contacting the organization. The role performs administrative tasks across clinic areas and serves as the first point of contact in person, by phone, and through electronic communications. The specialist supports patients throughout their health-center visit, from arrival through departure, and helps ensure that individualized, whole-person care is reflected in each patient’s experience. Duties vary by location and the clinic services offered, which may include primary care, oral healthcare, and behavioral health services. The position provides coverage at designated clinics and offices throughout AXIS regions and requires occasional travel between locations. The position is full-time and based at Cortez Integrated Healthcare in Cortez, Colorado. Starting pay is $17.50–$18.55 per hour, depending on preferred experience and education.

Requirements

• High school degree or GED.
• At least one year of customer service experience.
• Knowledge of and ability to operate standard office equipment, including a scanner, computer, calculator, copy machine, fax machine, and multi-line telephone.
• Working knowledge of Windows-based applications, including MS Word, MS Excel, and MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to employees’ needs while respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to build and maintain effective working relationships with internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision, plan a work schedule, multitask, and prioritize in a fast-paced setting with interruptions.
• Ability to concentrate in hectic or stressful settings and to read and understand written materials.
• Ability to understand complicated insurance benefits information and work with patients to resolve authorization issues.
• Ability to maintain confidentiality.
• Knowledge of dental and medical terminology.
• Professional work ethic.
• Current driver’s license, qualification for commercial vehicle insurance, and a driving record that permits insurability under AXIS Health System’s insurance agency.
• Annual flu immunization and annual TB screening.
• Complete de-escalation training within 90 days of hire.
• Obtain BLS certification within 90 days of hire.
• Ability to travel occasionally and take on additional duties when necessary.

Nice To Haves

• Previous work experience in a medical or dental clinic.
• Preferred experience and education may be considered in determining starting pay.

Responsibilities

• Provide coverage for designated clinics and/or offices throughout the AXIS regions.
• Greet patients and complete check-in, demographic data entry, payment collection, and required paperwork.
• Complete patient registration, distribute enrollment packets, conduct patient screenings, collect payments, scan records, and create new charts.
• Enter insurance information accurately in the Electronic Health Record (EHR) and follow Sliding Fee processes, including fee collection and insurance verification.
• Provide exceptional, cooperative service to patients, coworkers, and supervisors, while identifying ways to improve service and efficiency.
• Help patients understand complicated insurance benefits and work to resolve authorization issues.
• Travel between AXIS locations as needed and take on additional duties when necessary.

Benefits

• Medical insurance, with HDHP or PPO options
• Health Savings Account
• Dental insurance
• Flexible Spending Account
• Vision insurance
• Dependent Care Account
• Life insurance
• Short-term disability
• Pet insurance
• Long-term disability
• 401(k) with up to 4% matching
• College Invest plans
• Annual wellness benefits
• Professional development benefits
• Three weeks of All Paid Leave (APL) during the first two years of full-time employment
• Personal days
• Company-paid holidays
• Loan repayment programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED