Internal & Family Medicine - Patient Experience Associate - Full-Time

Murfreesboro Medical Clinic & SurgiCenter•Murfreesboro, TN

3d•Onsite

About The Position

The Patient Experience Associate provides front-line support to patients and care teams by delivering customer service and performing administrative and clerical functions. The role supports the patient journey, including check-in, scheduling, and check-out, while helping ensure an efficient, accurate, and positive experience through teamwork and adherence to organizational policies. Work is performed in a clinical office setting with frequent in-person and telephone interaction with patients. The position may involve prolonged sitting, standing, and walking; occasional lifting of up to 30 pounds; and exposure to typical healthcare environments. Employment is contingent upon successful completion of a background check and drug screening, as well as compliance with health and immunization requirements if applicable. The role requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract.

Requirements

High school diploma or equivalent.
Strong customer service and interpersonal skills.
Effective communication with patients, providers, and team members.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Professional, compassionate, and detail-oriented approach to work.
Ability to remain calm and effective under pressure.
Proficiency with computer systems and office technology.
Ability to perform the role's physical activities, including prolonged sitting, standing, and walking and occasional lifting of up to 30 pounds.
Successful completion of a background check and drug screening, and compliance with health and immunization requirements if applicable.

Nice To Haves

Previous healthcare or customer service experience.

Responsibilities

Greet patients, visitors, and callers courteously, professionally, and promptly, representing the organization positively.
Provide prompt, efficient, and compassionate service to support an exceptional patient experience.
Schedule, confirm, reschedule, and coordinate appointments while maintaining accurate provider schedules.
Use electronic intake tools and assist patients with check-in and onboarding.
Screen and route calls, messages, and inquiries to appropriate staff in a timely manner.
Retrieve after-hours voicemails and telephone messages and forward information to appropriate staff.
Collect and verify demographic, insurance, and referral information for accurate registration and billing.
Prepare and process patient forms, visit documentation, and related administrative materials.
Collect co-payments, deductibles, and outstanding balances; process payments, receipts, and daily deposits accurately.
Follow cash-handling procedures and balance transactions daily.
Support clinic operations through administrative tasks, email communication, and general office upkeep.
Collaborate with clinical and non-clinical staff to support efficient patient flow and operations.
Follow HIPAA, OSHA, and organizational policies while demonstrating flexibility and a team-based approach.