Patient Experience Specialist

ProgressiveHealth • Newburgh, IN

6d • Onsite

About The Position

ProgressiveHealth of Indiana, LLC is hiring a full-time, in-office Patient Experience Specialist in Newburgh, Indiana. This front-office role supports clinic operations and patient experience. The schedule is Monday through Friday, 8:00 a.m. to 5:00 or 5:15 p.m. Previous experience is not required, though related experience is preferred. The role offers an opportunity to gain knowledge and experience in healthcare within a growing, supportive, and innovative organization.

The specialist schedules and manages patient appointments, registers patients, coordinates referrals, verifies insurance and prior authorizations, explains coverage and payment responsibilities, collects payments, and handles incoming calls. The position may also perform other clinic operational duties as assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.

Requirements

• High school diploma or GED.
• At least one year of related experience and/or training is listed among the ideal candidate qualifications.
• Professional written and verbal communication skills.
• Strong computer skills, including proficiency with databases and Microsoft Office applications such as Outlook, Word, PowerPoint, and Excel.
• Ability to work independently and as part of a team without constant supervision.
• Ability to maintain confidentiality.
• Ability to adapt, learn, and multitask in a fast-paced setting.
• Ability to stand, walk, and sit throughout the assigned shift.
• Must be authorized to work in the United States full time without current or future employment-visa sponsorship.

Nice To Haves

• Past medical office experience is preferred but not required.

Responsibilities

• Schedule and recapture appointments, follow up with patients who have missed appointments, and proactively reschedule appointments.
• Register patients at check-in and check-out and ensure their information is complete and accurate.
• Coordinate with patients and/or referring physicians to obtain referrals and document referrals in the appropriate logs.
• Schedule initial evaluations and follow-up visits to support optimal visits per treatment plan.
• Verify patient insurance in advance and confirm necessary payer prior authorizations have been obtained.
• Explain patients’ coverage and payment responsibilities for therapy services.
• Ensure patients understand and sign required documentation for services deemed non-covered by insurance.
• Collect payments due before each visit, including copayments, deductibles, coinsurance, and statement payments.
• Answer incoming telephone calls professionally and consistently; take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Perform other clinic operational duties as assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.

Benefits

• Paid time off (PTO) and paid holidays.
• Medical insurance with HSA/FSA availability, dental insurance, vision insurance, and supplemental insurance options.
• Health improvement plan opportunities to lower premium costs.
• Free use of the ProCare HealthSpot medical clinic for insured employees and dependents, including medical care, virtual visits, a 24/7 nurse call line, lab testing, and generic medications.
• Company-sponsored basic life and AD&D insurance.
• Long-term disability insurance.
• 401(k) and Roth 401(k) savings plans with company match and auto-enrollment after the probationary period.
• Opportunities for growth and advancement.
• Work/life balance opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED