Patient Experience Specialist I

Atlantic Vision Partners • Forest, VA

5d

About The Position

AVP SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to join an eye clinic. The role supports positive patient experiences by welcoming clients, managing calls, and handling patient check-ins and check-outs efficiently. The ideal candidate has strong computer and typing skills and approaches patient interactions with empathy.

The position also involves maintaining accurate patient and insurance information, scheduling appointments and procedures, processing records requests and payments, and reconciling daily cash reports. Employees are required to complete annual compliance training and follow HIPAA, OSHA, and company policies. Physical demands include remaining stationary for extended periods, frequent use of hands and computer equipment, effective communication, and occasional lifting, carrying, pushing, or pulling of up to 25 pounds.

Requirements

• Strong communication, outgoing, and positive interpersonal skills.
• Empathetic personality with attention to patients’ needs.
• Strong organizational skills and attention to detail; ability to prioritize tasks.
• Ability to work as a team member and uphold organizational standards and values.
• Demonstrated computer literacy is required.
• Excellent judgment, dependability, and diligence.
• High ethical standards and integrity.
• Accuracy and thoroughness, including monitoring own work to ensure quality.
• Customer and patient service orientation, including prompt responses and the ability to manage difficult or emotional situations with tact, empathy, and diplomacy.
• Professionalism, including a positive outlook, pleasant manner, appropriate dress, and well-groomed appearance.
• Ability to work cooperatively in group situations, support coworkers, resolve conflicts, inspire trust, and treat patients and coworkers with respect.
• High school diploma or GED.
• Willingness to submit to a background check; drug screening applies to Ambulatory Surgery Centers only.

Nice To Haves

• Healthcare and service industry experience.
• Associate degree.

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
• Register patients and ensure their records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process patient payments.
• Reconcile cash reports and monies collected daily.
• Complete other functions as requested by management.
• Complete annual compliance training and comply with HIPAA, OSHA, and company policies.

Benefits

• Paid training and career development.
• Growth and advancement opportunities.
• Supportive team environment.
• Competitive benefits package.
• Tuition reimbursement opportunities.
• Employee eyewear discounts.
• Referral bonus program.
• Medical, dental, and vision insurance.
• 401(k).
• Paid time off and holidays.
• Life and disability insurance.
• Continuing education support.
• Certification sponsorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED