Patient Experience Specialist I

SEES MANAGEMENT LLC•Gallatin, TN

About The Position

AVP•SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to work in an eye clinic. The role supports a positive patient experience by welcoming clients, managing incoming and outgoing calls, and handling patient check-ins and check-outs. The specialist registers patients, maintains accurate records, verifies personal and insurance information, schedules appointments and procedures, processes medical record requests and payments, and reconciles daily cash reports and collected monies. The position also includes other functions requested by management. The role calls for strong computer and typing skills, effective communication, empathy, organization, sound judgment, accuracy, dependability, and professionalism. Healthcare or service industry experience is preferred. A high school diploma or GED is required; an associate degree is preferred. Candidates must be willing to submit to a background check, and drug screening may apply depending on the position and location. The position requires annual compliance training and compliance with HIPAA, OSHA, and company policies. Physical demands include remaining stationary for extended periods, frequent use of hands, fingers, and computer equipment, communicating effectively, and occasionally lifting, carrying, pushing, or pulling up to 25 pounds, with or without reasonable accommodation.

Requirements

Strong communication skills and positive, outgoing interpersonal skills.
Empathetic personality and attention to patients’ needs.
Strong organizational skills, attention to detail, and ability to prioritize tasks.
Ability to work as a team member and uphold organizational standards and values.
Demonstrated computer literacy; required.
Excellent judgment, dependability, and diligence.
High ethical standards and integrity.
Accuracy and thoroughness, including monitoring one's own work to ensure quality.
Patient and customer service orientation, including prompt responses and the ability to handle difficult or emotional situations with tact, empathy, and diplomacy.
Professionalism, including a positive and pleasant manner, keeping commitments, appropriate dress, and good grooming.
Ability to cooperate in group settings, assist coworkers, resolve conflicts, inspire trust, and treat patients and coworkers with respect.
High school diploma or GED.
Willingness to submit to a background check; drug screening may apply depending on position and location.
Ability to remain stationary for extended periods and frequently use hands, fingers, and computer equipment.
Ability to communicate effectively with patients and team members.
Ability to occasionally lift, carry, push, or pull up to 25 pounds.
Compliance with HIPAA, OSHA, and company policies.

Nice To Haves

Healthcare and service industry experience.
Associate degree.

Responsibilities

Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
Register patients and verify that their records are accurate and up to date.
Verify personal and insurance information for services and procedures.
Schedule appointments and procedures.
Reschedule missed appointments and cancellations.
Process medical record requests.
Collect and process patient payments.
Reconcile daily cash reports and collected monies.
Complete other functions as requested by management.
Complete annual compliance training and comply with HIPAA, OSHA, and company policies.