Patient Experience Specialist I (S0137)

Axis Health System•Montrose, CO

3d•$19 - $20•Onsite

About The Position

The Patient Experience Specialist provides front-line customer service to Axis Health System patients, staff, and others contacting the organization. The role performs administrative tasks across clinic areas and serves as a first point of contact in person, by phone, and through electronic communications. The specialist supports patients throughout their health center visit, from arrival to departure, and helps ensure that Axis Health System’s commitment to whole-person, individualized care is reflected in each patient’s experience. Specific duties vary by location and clinic services, which may include primary care, oral healthcare, and behavioral health services. The position provides coverage at designated clinics and offices throughout Axis Health System regions and requires occasional travel between locations. The role is based at Montrose Outpatient in Montrose, Colorado.

Requirements

High school degree and at least one year of customer service experience are stated as ideal candidate qualifications.
Knowledge of and ability to operate standard office equipment, including a scanner, computer, calculator, copy machine, fax, and multi-line telephone.
Working knowledge of Windows-based applications, including MS Word, MS Excel, and MS Outlook, and ability to access the internet.
Ability to be helpful and sensitive to employee needs while respecting corporate policies, procedures, and priorities.
Interpersonal and communication skills to develop and maintain effective working relationships with internal and external customers.
Ability to communicate job-related information to individuals and small groups.
Ability to work independently with minimal supervision, plan work effectively, multitask, and prioritize in a fast-paced setting with frequent interruptions.
Ability to concentrate in hectic and stressful settings and to read and understand written materials.
Ability to understand complicated insurance benefits information and work with patients to resolve authorization issues.
Ability to handle confidential work appropriately.
Knowledge of dental and medical terminology.
Professional work ethic.
Current driver’s license, eligibility for commercial vehicle insurance, and a driving record that allows insurability with Axis Health System’s insurance agency.
Annual flu immunization and annual TB screening.
Complete de-escalation training within 90 days of hire.
Obtain BLS certification within 90 days of hire.
Occasional travel is required.

Nice To Haves

Previous work experience in a medical or dental clinic is preferred.

Responsibilities

Provide coverage for designated clinics and/or offices throughout Axis Health System regions.
Greet patients and complete check-in, demographic data entry, payment collection, and necessary paperwork.
Manage patient registration, distribute enrollment packets, conduct patient screenings, scan records, and create new charts.
Enter insurance information accurately into the Electronic Health Record (EHR) and follow Sliding Fee processes, including fee collection and insurance verification.
Maintain a positive and cooperative attitude when working with patients, coworkers, and supervisors.
Provide exceptional customer service and seek improved ways to serve patients and create efficiencies.
Travel between Axis Health System locations as needed.
Take on additional duties when necessary.

Benefits

Medical insurance (HDHP or PPO)
Health Savings Account
Dental
Flexible Spending Account
Vision
Dependent Care Account
Life Insurance
Short Term Disability
Pet Insurance
Long Term Disability
401(k) offering up to 4% match
College Invest plans
Annual Wellness Benefits
Professional development benefits
Three weeks of All Paid Leave (APL) for the first two years of full-time employment
Personal Days (9)
Company Paid Holidays
Loan Repayment Programs