Patient Experience Specialist I (S0137)

Axis Health System•Montrose, CO

1d•Onsite

About The Position

The Patient Experience Specialist I provides front-line customer service to Axis Health System patients, staff, and others contacting the organization. The role handles administrative tasks across clinic areas and serves as a first point of contact in person, by phone, and through electronic communications. The specialist supports patients throughout their health center visit, from arrival through departure, and helps ensure their experience reflects the organization’s commitment to whole-person, individualized care. Duties vary by location and clinic services, which may include primary care, oral healthcare, and behavioral health. The position provides coverage for designated clinics and offices throughout Axis Health System regions. It involves patient greeting and check-in, registration, data entry, paperwork, screening, payment collection, record scanning, chart creation, insurance verification, and support with sliding-fee processes. The role requires occasional travel between locations and may involve exposure to communicable disease. The work environment is typically moderately noisy.

Requirements

High school degree.
At least one year of customer service experience.
Knowledge of and ability to operate standard office equipment, including a scanner, computer, calculator, copy machine, fax machine, and multi-line telephone.
Working knowledge of Windows-based applications, including MS Word, MS Excel, and MS Outlook, and ability to access the internet.
Ability to be helpful and sensitive to employee needs while respecting corporate policies, procedures, and priorities.
Interpersonal and communication skills to develop and maintain effective relationships with internal and external customers.
Ability to communicate job-related information to individuals and small groups.
Ability to work independently with minimal supervision, plan a work schedule, multitask, and prioritize in a fast-paced setting.
Ability to organize and prioritize work amid frequent interruptions and sometimes hectic conditions.
Ability to concentrate in hectic and stressful settings.
Ability to read and understand written materials.
Ability to understand complex insurance benefits information and work with patients to resolve authorization issues.
Ability to maintain confidentiality.
Knowledge of dental and medical terminology.
Professional work ethic.
Current driver’s license, qualification for commercial vehicle insurance, and a driving record that allows insurability with Axis Health System’s insurance agency.
Ability to travel occasionally.
Annual flu immunization and annual TB screening.
Complete de-escalation training within 90 days of hire.
Obtain BLS certification within 90 days of hire.
Ability to occasionally lift and/or move up to 15 pounds; frequently walk, sit, stand, or kneel; occasionally climb, balance, and stoop; and sit for extended periods at a computer.

Nice To Haves

Previous work experience in a medical or dental clinic.
Preferred education and experience are considered in starting pay.

Responsibilities

Provide coverage for designated clinics and offices throughout Axis Health System regions.
Greet patients and complete check-in, demographic data entry, paperwork, and payment collection.
Manage patient registration, distribute enrollment packets, conduct patient screenings, scan records, and create new charts.
Enter insurance information correctly into the Electronic Health Record and follow sliding-fee processes, including fee collection and insurance verification.
Provide helpful, cooperative, and exceptional customer service to patients, coworkers, and supervisors.
Look for improved ways to serve patients and create efficiencies.
Travel between Axis Health System locations as needed.
Take on additional duties when necessary.