Patient Experience Specialist I

Atlantic Vision Partners•Forest, VA

5d•$16 - $21

About The Position

AVP•SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to join an eye clinic. The role supports a positive patient experience by welcoming patients, managing calls, and handling patient check-ins and check-outs. The ideal candidate has strong computer and typing skills and brings empathy, professionalism, and a patient-service orientation. Compensation is $16–$21 per hour; actual pay depends on qualifications, experience, certifications, internal equity, and business needs. Annual compliance training is required, along with compliance with HIPAA, OSHA, and company policies. Background and drug screening may be required depending on the position and location.

Requirements

Strong communication, outgoing, and positive interpersonal skills.
Empathetic personality and attention to patients’ needs.
Strong organizational skills, attention to detail, and ability to prioritize tasks.
Ability to work as a team member and uphold organizational standards and values.
Demonstrated computer literacy; required.
Excellent judgment, dependability, and diligence.
High ethical standards and integrity.
Accuracy and thoroughness, with the ability to monitor one’s own work for quality.
Patient and customer service orientation, including prompt responses and the ability to handle difficult or emotional situations with tact, empathy, and diplomacy.
Professionalism, including a positive outlook, pleasant manner, appropriate dress and grooming, keeping commitments, and avoiding office gossip or negativity.
Ability to cooperate in group situations, support coworkers, resolve conflicts, build trust, and treat patients and coworkers with respect.
High school diploma or GED.
Willingness to submit to a background check; drug screening applies to Ambulatory Surgery Centers only.

Nice To Haves

Healthcare and service industry experience.
Associate degree.

Responsibilities

Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
Register patients and ensure patient records are accurate and up to date.
Verify personal and insurance information for services and procedures.
Schedule appointments and procedures.
Reschedule missed appointments and cancellations.
Process medical record requests.
Collect and process patient payments.
Reconcile cash reports and collected funds daily.
Complete other functions as requested by management.